Politique d’expédition
Applies to customers in Canada, the United States, and the United Kingdom
At Lyana Jade, we carefully prepare every order so your accessories arrive beautifully packaged and ready to enjoy.
Processing Time
Orders are processed within 2–5 business days after payment is confirmed.
During busy seasons, launches, or holidays, processing times may be slightly longer.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Business days do not include weekends or holidays.
Shipping Times
Estimated delivery times after dispatch:
Canada:
3–7 business days
United States:
5–10 business days
United Kingdom:
7–12 business days
Please note that shipping times are estimates and not guarantees. Delays may occur due to postal services, customs processing, or seasonal demand.
Shipping Rates
Shipping costs are calculated at checkout based on:
• Destination
• Order weight
• Shipping method selected
From time to time, Lyana Jade may offer free shipping promotions, which will be clearly stated on our website.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear in the carrier’s system.
Customs & Import Fees
For international orders (outside Canada), customs duties or import taxes may apply depending on your country's regulations.
These fees are not included in the purchase price or shipping cost and are the responsibility of the customer.
Incorrect Shipping Address
Please ensure your shipping address is correct at checkout.
Lyana Jade is not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error, contact us immediately at:
Once an order has shipped, we cannot guarantee that address changes can be made.
Lost or Delayed Packages
Once a package has been handed over to the shipping carrier, delivery is managed by the courier.
If Your Package Is Marked Delivered
If tracking shows your package as delivered but you have not received it, we recommend:
• Checking with household members or neighbors
• Looking around your delivery location
• Contacting your local postal service
Unfortunately, Lyana Jade cannot replace orders that have been marked as successfully delivered by the carrier.
If Your Package Is Lost in Transit
If tracking has not updated for 10+ business days, please contact us at:
lyanajade.co@gmail.com, and we will assist you in filing a claim with the carrier to locate your package.
Return & Refund Policy
Applies to Customers in Canada, the United States, and the United Kingdom
At Lyana Jade, every accessory is designed to be a meaningful piece — from our scrunchies to our jewelry. We want you to love your purchase, and we strive to ensure every order arrives beautifully made and ready to enjoy.
Because our products are wearable accessories and hair items, certain return conditions apply to maintain hygiene and product integrity.
1. Return Eligibility
We offer a 30-day return window starting from the date your order is delivered.
To be eligible for a return, items must be:
• Unused and unworn
• In their original packaging
• Free from signs of wear, washing, perfume, or damage
• Accompanied by proof of purchase
For hygiene reasons, hair accessories such as scrunchies cannot be returned once worn or used.
Items sent back without prior approval will not be accepted.
2. How to Request a Return
To request a return, please contact us within 30 days of delivery at:
Please include:
• Your order number
• The item(s) you wish to return
• The reason for the return
If your return is approved, we will send instructions along with the return shipping address.
Please note:
• Shipping fees are non-refundable
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
• We recommend using a tracked shipping method, as Lyana Jade is not responsible for lost return packages
3. Return Address
All approved returns should be mailed to:
Lyana Jade
Suite 106 - B
50 Richmond Street E.
Oshawa, Ontario L1G 7C7
Canada
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at:
Please include a photo of the issue so we can review the claim. If verified, we will arrange a replacement or refund at no cost to you.
5. Final Sale Items
The following items are final sale and not eligible for return:
• Worn or used accessories
• Hair accessories that have been worn or washed
• Items purchased during sales, promotions, or clearance events
• Gift cards
• Limited edition or custom items
6. Exchanges
At this time, we do not process direct exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order once your return is approved.
7. Refund Processing
Once your return is received and inspected, you will be notified by email regarding approval.
If approved, your refund will be issued to your original payment method within 10 business days.
Please allow additional processing time for your bank or credit card provider.
If 15 business days have passed since your refund was approved and you have not received it, please contact us at:
8. Questions
If you have any questions about your order, returns, or products, please contact our support team:
Email: lyanajade.co@gmail.com